Responsible Gaming
at man99
Gambling at man99 should be an enjoyable, controlled activity — never a source of financial or emotional distress. This page outlines the tools, policies, and safeguards man99 has built to keep every player in control of their gaming experience, including strict enforcement of the 21+ age restriction across all Bangladesh players.
Gaming Should Always Stay in Your Control
man99 is Bangladesh's trusted online casino and cricket betting platform, and with that trust comes a serious responsibility. We believe strongly that responsible gaming is not a box to be ticked — it is a genuine operating principle that shapes the way man99 is designed, monitored, and managed at every level.
For most players, gambling is an entertaining pastime. Placing a bet on a BPL match, spinning the reels on a Pragmatic Play slot, or watching a live Evolution Gaming table unfold is a leisure activity enjoyed within a personal budget. man99 wants to keep it that way. Our responsible gaming tools are available to every registered player at no cost, with no penalty for using them, and no waiting period that would stop you from taking immediate action when you need to.
A small number of players will at some point find that gambling has moved beyond entertainment and started causing problems. If that happens to you — or to someone you know — man99 wants to be the first resource you turn to. Our support team is available 24 hours a day, 7 days a week, and every self-exclusion or limit request is processed with absolute discretion and without judgement.
Remember: man99 is strictly for players aged 21 and above. If you are under 21, you are not permitted to hold an account or participate in any game or betting market on this Platform.
Tools to Keep You in Control
Every man99 player has free, instant access to these responsible gaming features directly from their account settings. No approval required, no waiting period.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is in place, man99 will not allow any deposit that exceeds it for the chosen period. Limits take effect immediately when reduced and require a 7-day cooling-off period if you request an increase — giving you time to reconsider.
Time-Out Period
Take a structured break from the Platform for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you will not be able to log in, deposit, or place bets. Time-out periods cannot be shortened once activated, ensuring a genuine pause in play.
Self-Exclusion
If you need a longer break, self-exclusion closes your man99 account for a minimum period of 6 months or permanently. During self-exclusion, your account is fully deactivated, marketing communications are stopped, and any outstanding balance is returned to your registered bKash or Nagad account after verification.
Loss Limits
Define the maximum net loss you are comfortable with over a set period. Once your loss limit is reached, man99 will prevent further wagering activity until the period resets. This tool is especially useful for players who want to enjoy cricket betting or slot sessions within a strict personal financial boundary.
Session Time Reminders
Enable session time reminders to receive an on-screen notification after a set duration of continuous play — 30 minutes, 1 hour, or 2 hours. These prompts are designed to keep you aware of how long you have been playing, helping you make a conscious choice about whether to continue or take a break.
Reality Check & Account History
Review your complete betting and deposit history at any time from your man99 account dashboard. A clear picture of your activity — wins, losses, time spent, amounts wagered — is a powerful tool for maintaining perspective and making informed decisions about your ongoing engagement with the Platform.
Warning Signs That Gambling May Be Becoming a Problem
Problem gambling rarely appears suddenly. It develops gradually, and the warning signs can be easy to dismiss or rationalise. man99 encourages every player to review this list honestly and regularly.
If you recognise three or more of the signs on the right in your own behaviour, we strongly recommend reaching out to our support team or activating a time-out or self-exclusion immediately. Taking early action is always easier and less disruptive than waiting until the situation becomes severe.
You are not alone. Many players go through difficult periods with gambling. man99's support team will never judge you for asking for help. Contacting us is the right move, and we are here to make it as easy as possible.
Chasing losses. Placing larger or more frequent bets in an attempt to recover money you have already lost — rather than accepting the loss and stepping away.
Gambling with money you cannot afford to lose. Using funds earmarked for rent, utility bills, groceries, school fees, or other essential expenses to fund gambling activity.
Inability to stop. Repeatedly trying to reduce or stop gambling but finding yourself unable to follow through, even when you genuinely want to.
Neglecting responsibilities. Missing work, university, family commitments, or social obligations because of time or money spent gambling on man99 or elsewhere.
Borrowing or selling to fund gambling. Taking loans, borrowing money from family or friends in Dhaka, Chittagong, Sylhet, or elsewhere, or selling personal possessions to finance betting activity.
Concealing gambling activity. Hiding bets, deposits, or losses from family members, keeping multiple accounts, or lying about the amount of time or money spent gambling.
Gambling as an emotional escape. Turning to gambling as a way to cope with stress, anxiety, loneliness, boredom, or difficult events — rather than seeking other forms of support or relief.
How to Request Help from man99
Requesting responsible gaming support from man99 is straightforward. Follow these steps to activate any protective measure on your account.
Log In to Your man99 Account
Access your account via the man99 Login page. If you are unable to log in or need immediate assistance without logging in, proceed directly to step 3.
Navigate to Account Settings — Responsible Gaming
Inside your account dashboard, locate the Responsible Gaming section. From here you can set deposit limits, activate a time-out, review your session history, or initiate self-exclusion directly.
Contact Support Directly by Email
If you prefer not to use the dashboard, or if your situation is urgent, email our team at [email protected] with the subject line "Responsible Gaming Request". State the measure you want activated — time-out, self-exclusion, or deposit limit — and our team will apply it within 24 hours, often much sooner.
Confirmation and Follow-Up
man99 will confirm every responsible gaming action by email to your registered address. Keep this confirmation for your records. If you do not receive confirmation within 24 hours, follow up immediately by emailing [email protected].
man99 Support Contacts
Our dedicated responsible gaming support team is available around the clock. All communications are handled in English and treated with complete confidentiality.
Email Support
For all responsible gaming enquiries, including self-exclusion requests, deposit limit changes, and general guidance:
[email protected] (plain text — not a clickable link)
Use subject line: "Responsible Gaming Request" for priority handling.
Response Times
man99 aims to acknowledge all responsible gaming emails within 2 hours and to fully process any self-exclusion or time-out request within 24 hours of receiving a valid request. For urgent situations, mark your message as URGENT in the subject line.
Confidentiality Guarantee
Every responsible gaming request and all communications relating to it are handled with strict confidentiality by a dedicated member of the man99 player protection team. Your request will never be shared with third parties outside man99's operational partners and will not affect your standing as a player — other than applying the protective measure you have requested.
Practical Tips for Healthier Play
Beyond the formal tools described above, man99 encourages all players to adopt a few straightforward habits that reduce the risk of gambling-related harm. These tips are grounded in evidence and reflect what responsible players at man99 already do naturally.
Set a personal budget before every session. Decide in advance — before you log in — the maximum amount of Bangladeshi Taka you are comfortable spending during that session. Treat this amount as an entertainment cost, not as an investment with an expected return. Once your session budget is spent, log out and do something else.
Never gamble when you are under emotional stress. Betting on cricket or spinning a slot when you are upset, anxious, angry, or under financial pressure dramatically increases the risk of poor decision-making. man99's live casino and sportsbook are entertainment products — they are best enjoyed from a calm, clear headspace.
Take regular breaks. Use man99's session time reminder feature to prompt yourself to step away every hour. Stand up, drink water, stretch. It sounds simple, but regular physical breaks reset your perspective and prevent the kind of absorbed, unfocused play that often leads to chasing losses.
Keep gambling separate from finances you need. Never use bKash, Nagad, Rocket, or any other payment method to deposit money that belongs to household expenses, loan repayments, or savings goals. Allocate a separate, discretionary fund for gaming activity and treat it as non-recoverable once spent.
Involve a trusted person. If you are worried that your gambling habits are developing in a problematic direction, consider telling a trusted family member, colleague, or friend in Dhaka, Chittagong, or wherever you are based. External accountability — someone who is aware of your gaming activity — is one of the most effective informal safeguards available.
man99's position: We would rather lose a player's business for six months through a self-exclusion than have that player experience financial hardship because of gambling on our Platform. Player wellbeing is a genuine priority, not a marketing claim.
Ready to Play Responsibly?
If you are comfortable with your limits and ready to enjoy man99's games, head to the Casino or browse our Cricket and Slots sections. If you still have questions, our FAQ has answers to the most common responsible gaming queries.
21+ Only. man99 is strictly for players aged 21 years and above. Gambling involves financial risk and can become addictive. If gambling is affecting your life or the lives of those around you, please use the self-exclusion tool or contact [email protected] immediately. Review our Privacy Policy and Terms & Conditions for further information. Play responsibly.